This Return & Refund Policy governs all purchases made through our B2B platform. By placing an order, the buyer agrees to the terms outlined below.
All products must be thoroughly inspected at the time of delivery. Any visible damage, shortage, mismatch, or incorrect item must be reported immediately upon receipt. Once the delivery is accepted, the order is deemed complete, and no claims will be entertained for issues that could have been identified during inspection.
Returns are strictly limited and are accepted only in cases of manufacturing defects, transit damage, or incorrect products supplied. As this is a B2B transaction, returns based on change of mind, preference, or unsold inventory are not permitted.
All return requests must be raised within 48 hours of delivery, along with clear supporting evidence such as photographs or videos. Requests submitted beyond this timeframe will not be eligible for consideration.
Every return request is subject to verification and approval based on internal inspection, supplier confirmation, and compliance with our return conditions. Products that have been used, installed, tampered with, or returned without original packaging, serial numbers, or accessories will not be accepted.
Approved returns may be resolved through replacement or account credit, depending on product availability and case assessment. Refunds are generally issued as store credit or account adjustment, and cash or bank refunds are not applicable unless mandated by law.
Once an approved return is received and successfully verified, the applicable replacement or refund will be processed within 7–10 business days. Reverse pickup will be arranged only for approved cases. Unauthorized returns will not be accepted.
The company reserves the right to modify this policy at any time without prior notice. All decisions regarding returns and refunds shall be final and binding.
